Professional access

Balmaceda and Serrano Navigation — Última Esperanza fjord

Puerto Natales
Excursion
Balmaceda and Serrano Navigation — Última Esperanza fjord — photo 1

Shared full-day navigation service along the Última Esperanza fjord to the Balmaceda and Serrano glaciers, boarding in the Puerto Bories sector near Puerto Natales and with guide included. The crossing runs along the fjord with sightings of waterfalls, estancias and Patagonian birdlife to the Serrano glacier sector, where a guided walk through native forest reaches the glacier face, about 1 hour round trip. Total time is around 8 to 10 hours. Navigation is operated by catamaran on a shared service. This service does not include lunch or unspecified transfers, listed separately under exclusions.

What's included

Included: Navigation along the Última Esperanza fjord to the Balmaceda and Serrano glaciers
Included: Guided walk through native forest to the face of the Serrano glacier
Included: Catamaran on shared service — boarding in the Puerto Bories sector
Included: Guide included

What's not included

Not included: Lunch
Not included: Transfer from and to the accommodation in Puerto Natales not specified in the programme
Not included: Meals not specified in the programme
Not included: Tips for driver and guide
Not included: Personal expenses
Not included: Services not mentioned in this programme

Service information

Check-in takes place early in the morning in Puerto Natales or in Puerto Bories. Operation and approach to the glaciers are subject to weather and fjord conditions. Guide included. Available languages to be arranged at the time of booking.

Booking & policies

Are the prices shown net or retail?

Rates are net (wholesale) and reserved for travel agencies and tour operators, who sign in to see them and add their own margin. Public visitors see an indicative retail “from” price; the net rate is never shown outside the agency portal.

How is a booking confirmed?

Most bookings are confirmed immediately and the voucher is emailed within minutes. When a service shows “In process”, RUMBO LIBRE is confirming final availability with the receptive operator at destination — usually within 24 to 48 business hours.

What is the cancellation policy?

Cancellations follow Clause 7 of the Terms: more than 30 days before the service, no penalty and a full refund; 15 to 30 days, 25%; 8 to 14 days, 50%; 3 to 7 days, 75%; less than 72 hours before commencement or a no-show, 100%. Certain destinations — Patagonia, the Amazon region and high-demand dates in peak season — apply stricter terms, stated in the quotation. The schedule above is indicative: the conditions that apply to each booking are those confirmed in the quotation, and may be stricter in high season, on public holidays or where a supplier applies its own policy.

Can dates or passenger names be changed after confirmation?

Amendment requests must reach RUMBO LIBRE at least 72 business hours before the service begins. Changes are managed with the receptive operator subject to availability, and any resulting rate difference applies. For private services, a name change may require re-issuing the booking at the current rate.